Keep separate chat threads
Organize an agent’s chat into color-coded threads and choose where its next answer appears.
Updated 1 min read
Each chat-capable agent has seven color-coded threads. The active marker shows which thread will receive the next answer.
Switch threads
- Open the agent’s chat face.
- Select a thread from the thread selector or ribbon.
- To rename or manage a thread, secondary-click its entry in the ribbon and choose an available menu action.
- Check the active marker before sending the next message.
NoteEach agent has its own threads. A canvas connection does not grant another agent access to them.
LimitMAO refuses or asks before switching threads during an open turn. How a provider resumes its session varies by agent.
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